Frequently Asked Questions

Everything you need to know about Svenn.

What is Svenn?

Svenn is an AI-powered scheduling agent that handles customer conversations and bookings entirely over text messaging. Your customers text your business number, and Svenn takes care of the rest.

How does it work?

When you subscribe, you get a dedicated business phone number. Customers text that number to ask about your services, check availability, and book appointments. Svenn's AI understands their intent and handles the conversation naturally.

Do my customers need to download an app?

No. Customers just send a regular text message to your business number. No apps, no portals, no accounts to create.

What types of businesses is Svenn for?

Svenn works great for any service-based business that takes appointments — auto detailing, salons, cleaning services, mobile repair, tutoring, and more.

How much does it cost?

Svenn Pro is $40/month with a discounted first month at $10. No contracts — cancel anytime. See our pricing page for details.

Can I cancel anytime?

Yes. There are no contracts or commitments. You can cancel from your dashboard at any time, and your subscription will remain active until the end of the current billing period.

Do I get my own phone number?

Yes. When you subscribe, Svenn provisions a dedicated local phone number for your business. This is the number your customers will text to interact with your AI agent.

Can I customize what the AI says?

Yes. You can add business info, special instructions, and policies from your dashboard. The AI uses this context when responding to customers.

What if a customer asks something the AI can't handle?

Svenn will do its best to help based on your configured services and business info. For anything outside its scope, it lets the customer know to contact you directly.

How do I manage my bookings and settings?

You have two ways to manage Svenn. The dashboard gives you a full view of your bookings, services, pricing, business hours, and settings. Or you can simply text your own business number — Svenn recognizes you as the owner and lets you update settings, check your schedule, and manage your business right from a text conversation. Use whichever is more convenient.